TeleRehabilitation is HERE!

TeleRehabilitation is available from the practitioners who are comfortable using this technology.

We offer online services for:

  1. Physiotherapy
  2. Kinesiology
  3. Neurological Athletic Therapy
  4. Speech and Language Pathology
  5. Music Therapy

Our practitioners are ready to work with you on the following:

  1. Stroke recovery
  2. Traumatic Brain Injury recovery
  3. Spinal Cord Injury Recovery
  4. Post Concussion Syndrome
  5. Exercise programs for Parkinson’s
  6. Exercise programs for individuals with MS
  7. Exercise for individuals with other neurological injuries
  8. Speech retraining
  9. Music therapy
  10. Facial retraining
  11. Breathing Retraining by certified BradCliff Breathing instructors
  12. Pelvic Health

You can expect the same level of expert care using this service as you would expect from any of our other services.

FAME class gets everyone moving

­Joining Neuromotion TeleRehab sessions:

We appreciate that everyone’s level of comfort with technology is different, that is why we have a number of different options to make TeleRehab as easy as possible for all.

1. Janeapp: To best prepare for your TeleRehab session, it is necessary to ensure you have a Jane app account.  To do this:

  1. Go to:
  2. Enter the email that you get Neuromotion appointment reminders sent to then click Next
  3. If you already know your password type it in.
  4. If you don’t know your password, click on the “New to us? Create and Account” and you will then set up your account using the email you gave to Neuromotion when you started with Neuromotion.
  5. Once into your account you will see all the fun options that Jane offers including signing in for your TeleRehab session.

2.Embodia/Zoom: Like the other TeleRehab platforms, Embodia sends out and email. Make sure your email on file is the one you want links coming to.

3.Download the Physitrack app (Physiapp). Once this is set up the emails from your practitioner should come to you easily.

  1. When your practitioner sends you a list of exercises or request for a video chat, it will come in the form of an email to the email we have on file for you. You will be asked to click on a link to get to the exercises.  Having the app on your device should make signing in easier.
  2. Just like our reminders for appointments, you will receive a reminder of the video chat about 10 minutes before the session is to start. This will have the link needed to connect with your practitioner
  3. For some reason, if that does not work, the email will have a program code you can used to get in through the app you downloaded. It will also request the year of your birth.
  4. Once you are in, for video chats, you will simply have to click on the green phone button and the session will start.
  5. When the session is done, click the red phone button to hang up. Another platform that uses emails but there should not be any downloads.

If all else fails, chat to your practitioner via the phone lines and they can possibly set up a FaceTime with you.

TeleRehabilitation FAQ

What is TeleRehabilitation

  • Telerehabilitation is the use of information or communication technologies to allow you and your practitioner to connect via audio and/or video to receive physiotherapy services at a distance when an in-person visit is not possible
  • Neuromotion utilizes ‘Physitrack’ an app that allows you to chat 1 on 1 with your practitioner over a video call. You will be provided with information on how to download the app or otherwise access the video session prior to your appointment
  • Neuromotion also utilizes the software Embodia and Jane to connect with our clients
  • You can be in the comfort of your own home and have the same high-quality expertise provided to you as if you came into the clinic

Why do I need it?

  • TeleRehabilitation is quick and convenient. Those around BC or who have trouble fitting in face to face appointments will benefit significantly from online appointments
  • You will save time by having your rehabilitation or neurological exercise appointment conducted wherever you are, instead of having to get to the clinic
  • Those who have difficulty leaving their homes or who are at risk in the community will particularly benefit from the privacy and safety that TeleRehabilitation offers

What issues is it appropriate for?

  • Most issues are appropriate for TeleRehabilitation, if more information is required from a physical examination your practitioner will discuss this with you
  • TeleRehabilitation is particularly helpful when you require an expert opinion for acute injury management, to answer questions regarding your current treatment plan, to modify program you’re having issues with, or to progress exercises to continue improving
  • TeleRehabilitation may be appropriate to have new issues initially and quickly assessed so you can start feeling better, faster, without having to have an in person appointment. However, some issues do require an in-person assessment to best understand your needs
  • The service can help you access rehabilitation services that are not available in your community or allow for consultation between your rehabilitation practitioner and another health care provider
  • Individuals who wish to work with a practitioner for concussions, active aging, pelvic health concerns and exercise based treatments will find TeleRehabilitation particularly helpful and convenient

What issue is TeleRehabilitation NOT appropriate for?

  • TeleRehabilitation provided through Neuromotion is only available for those present in British Columbia at the time of their session
  • At times TeleRehabilitation is insufficient to fully address your goals and an in-person session will be required to gather all the information necessary to meet your individual needs. In this case, a face to face follow up will be suggested by your practitioner.

Will it be the same quality of care I would get in person?

  • Absolutely! Practitioners are required to meet the same Standards of Practice regardless of how services are delivered, so in short – yes! You will receive the same expert care as if you were seeing someone in person
  • Most of what happens in our clinics includes your practitioner asking you tons of questions and getting you to do some movements to help diagnose and understand your issue. There are only a handful of things that cannot be performed over a video session. If the issue needs further assessment, you will be told as much and can follow up in person when it suits you.
  • A substantial part of a practitioner’s role in injury management is education and exercise prescription, both of which are perfectly suited to TeleRehabilitation. The quality of this information will be no different than an in-person session

What kind of treatment is provided?

  • Examples of services that can be provided by TeleRehabilitation include, but are not limited to, education and instruction, monitoring your progress with a treatment program, and supervised exercise or meetings with your health-care team. Hands-on treatment by your practioner is not possible during a TeleRehabilitation session but in-person sessions can be arranged if appropriate
  • Conditions where education and management are paramount, such as concussions or pelvic health concerns, will have a great deal of treatment available over TeleRehabilitation

What are the risks?

  • The main risk for TeleRehabilitation is regarding personal privacy. Please know that all information is securely stored and remains part of your clinical chart, which is protected by law to remain confidential
  • If any physical injury or medical emergency should occur during your session, your practitioner will act appropriately to alert the necessary people including your emergency contact and first-responders (911)

Will my personal information be protected and secure?

  • All personal information you provide is confidential and is stored securely just as it would be if you attended an in-person physiotherapy session. In fact, Neuromotion uses the same software in the clinic as we do for TeleRehabilitation
  • No part of the video session will be recorded or stored

What is required of me?

  • A quiet, private space, free of distractions
  • Headphones are helpful to ensure privacy and clarity of audio, however they are not required
  • Access to an Android or iOS device with the PhysiApp application downloaded on it (information will be sent prior to your session)
  • Space to move

How do I pay?

  • Payment is due at the time of your appointment via credit card
  • Your practitioner will input your credit card information into our online booking and billing software, Jane App, on your first appointment, if they have not already done so. The information will be securely stored and the number obscured.
  • The credit card will only be used to process payment for TeleRehabilitation sessions
  • A receipt will be emailed to you upon payment which can be submitted to your insurance company